Clerical

Winston Salem, NC

Schedule: Monday through Friday  7:30am-4:30pm

Job Type: Temporary, potential to become permanent.

DUTIES AND RESPONSIBILITIES:

• Ensure timely receipt and processing of applications, and process letters notifying parents of Free and Reduced Meal Program status.
• Provide support for school administrators and cafeteria staff to ensure understanding and compliance with the Free and Reduced Meal Program regulations and requirements, while maintaining all relevant applications, logs, and records in compliance with USDA guidelines.
• Provide exceptional customer service and support to families with questions about Free and Reduced Meal Program applications and other Child Nutrition-related inquiries. Sort and classify information according to guidelines and perform general office activities, such as typing, filing, answering telephones, processing mail, and securing confidential materials.
• Greet visitors to the office, answer incoming phone lines, establish callers’ needs, and refer to the appropriate person for service.
• Support office staff with ordering supplies, placing work orders, maintaining inventory of food, supplies, and fixed assets, processing invoices, reviewing school deposits, and various special projects.
• Develop and distribute promotional materials to raise awareness, and track and report on program progress, including meal counts and participation rates.
• Conduct site visits to monitor compliance, provide support, and train site staff on proper meal service procedures and program regulations.
• Manage scheduling and coordination of transfers using the FMX system, ensuring timely and accurate transfer of inventory to meet school operational needs.
• Maintain accurate transfer records, monitor inventory levels, and ensure compliance with health and safety regulations. Address and resolve transfer-related issues promptly.
• Performs other projects or related duties as assigned. 

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of office systems and processes, including but not limited to proficiency in Microsoft Office products such as Word, Excel, PowerPoint, Outlook, etc.
• Ability to create reports, and compose correspondence, including but not limited to e-mails and professional documents
• Ability to prioritize and effectively manage multiple tasks efficiently and productively with a high degree of accuracy.
• Ability to maintain a high level of confidentiality in all circumstances.
• Ability to prepare and maintain accurate records.
• Ability to communicate effectively in oral and written form.
• Ability to set work priorities and be flexible in adjusting workload and variety of tasks assigned.
• Handle incoming telephone calls and return messages in a timely manner.
• Ability to establish and maintain cooperative working relationships.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• High School Diploma/GED and two years of general office experience.
• Must have 2 years of food service experience in school nutrition